Connect with our Customer Service team viaphone: +61 2 9698 2733email: info@harbouroutdoor.com.au

CUSTOMER SERVICE


Connect with our Customer Service team via:Phone |  +61 9698 2733Email | info@harbouroutdoor.com.au

Harbour ships across Australia.

Sydney Metro Delivery: Delivery includes installing and placing items in your desired location by the carrier. The carrier will remove all shipping materials and cartons from the home. Delivery fees are based on your postcode’s proximity to our warehouse. Deliveries with more than two flights of stairs (20 steps) may include an extra “stairs” charge. Delivery crews do not move your existing furnishings and/or take away any old furniture pieces in their trucks.

NOTE: Only Sydney Metro deliveries include assembly and removal of packaging.

A quote should be requested, if this is required.

* Many apartment buildings require approval before delivery. If needed, please notify Harbour via your salesperson. If we are not made aware, thus requiring us to reschedule, you may be responsible for additional fees accrued.

Claims: In the case of visible damages to the packaging upon delivery, a client must inspect the product and note any damages on the transport company’s delivery receipt. In the case of non-visible damages, the client needs to report and send pictures of the damages to Harbour Outdoor no later than 48 hours after the receipt of the goods in order for us to process a claim.

Merchandise Pickup/Delivery: Pick up or delivery of product must be concluded within five (5) business days of the notice to you that the merchandise is available. Storage fees (accrued daily) will be applied to the final invoice if pick up or delivery does not occur within that period. Any order that exceeds a 90-day storage period may be forfeited without compensation, at the discretion of Harbour Outdoor.  Such forfeiture does not excuse you from your obligation to pay storage fees nor excuse the payment of any remaining balance on your account.

Furniture Delivery: Harbour Outdoor facilitate a third-party delivery service that is completely unaffiliated with Harbour Outdoor. Harbour Outdoor will act only as a facilitator between the purchaser and the delivery service but has no liability with respect to the delivery service provider. Delivery charges will not be refunded for returned merchandise. You are solely responsible for all transportation costs. If you require a return pick up, delivery fees will apply. Refused deliveries are also subject to return freight. You may be required to sign a proof of delivery. It is your sole responsibility to inspect all goods prior to accepting delivery.

Should any merchandise be damaged and such damage is visible with a reasonable visual inspection, it must be noted on the proof of delivery document. Once proof of delivery document has been signed stating the merchandise is in good condition; no repairs, replacements, exchanges or returns for visible damage will be accepted if you find a fault thereafter.

Returns: Harbour Outdoor wants you to be satisfied with your purchase. Subject to compliance with the return authorisation procedures set forth below, Harbour Outdoor will allow the return of merchandise within thirty (7) days of delivery. This right to return product is non-transferable and is limited to those who purchased the merchandise directly from Harbour Outdoor. Proof of purchase and original ownership is required for any returns. Returned merchandise must be in new, undamaged, unused, unworn and unwashed condition with original packaging material and original tags attached.

All refunds or exchanges for any reason (other than damaged products) are subject to a 20% restocking fee, plus the cost of return freight, which may be deducted from the refund.

Change of Mind: Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled.

We recommend you carefully preview any orders before proceeding with your order.

If you cancel your order you agree to the following:

(a) In the case of a stocked item product, which is a product that has not been customised, you will be refunded in full for the value of the product less a 20% restocking fee to cover administrative costs and expenses incurred in handling and cancelling the order.

(b) In the case of a customised product which is any item that has been tailored specifically for you as a Customer, you will be refunded in full for the value of the product less 25%.

(c) You will have no further claim to the cancelled product

Harbour Outdoor does not allow cancellations of orders, returns, refunds or exchanges, for clearance or floor stock product. All floor stock products are bought in the condition they are displayed in and the Customer.

It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customised or not will be charged in addition to the actual cost of delivery and collection of the product.

Frames: Your investment in Harbour 1976 is protected by a 3 year warranty on the faultlessly hand crafted stainless steel OR aluminium used in the construction of each piece of furniture (manufacturing faults and defects only). So you can be assured that each piece will provide years of solid service, long after other furniture has surrendered to the rigours of constant use.

Batyline and HPCL: A limited 2 year warranty applies to Batyline mesh and high pressure compact laminate features. (Does not include glass, paint finish or timber).

Cushions: We warrant our cushion construction and fill sold to the original owner to be free from defects in material and construction for 2 years. Defects include: faulty stitching or complete loss of foam shape.

Other: This limited warranty provides coverage to the original purchaser and covers normal household usage.
Proof of purchase (dated receipt) is required for all warranty claims. The Warranty excludes seasoning of timber or if the frame or any part is damaged by accident or misuse. This limited warranty does not cover – acts of god, fire, freezing, abusive use, fabric cushions, does not cover any damage to or failure of the finish resulting from suntan oil, alcohol or water damage, humidity or incorrect application of chemical treatment or any protective coating by the dealer or consumer, normal fading, scratching, or chipping of the finish, weathering or discoloration of furniture, accidental damage, repair or modifications by consumer, glass breakage, normal wear and tear, or if the frame or any parts are damaged by accident or misuse, nor any condition resulting from incorrect or inadequate maintenance cleaning or care.
It remains the customer’s responsibility for freight and packaging charges to and from our factory. If within the warranty period identical materials are unavailable at the time of repair or replacement, Harbour 1976 reserves the right to substitute materials of equal or better quality.

Disclaimer: NO OTHER WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF HARBOUR OUTDOOR, WITH RESPECT TO THE FURNITURE AND ITS PARTS OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. IN NO EVENT SHALL HARBOUR OUTDOOR BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OR INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL TECNO FURNITURE’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

Harbour Outdoor, Inc (”Company,” “Harbour 1976,” ”we,” or ”us”) provides access to information through our website accessible at the URL https://www.harbouroutdoor.com.au/ (the ”Site”) and we provide the ability to use certain functions of the Site and/or provide services (the ”Services”). This privacy policy describes our information collection practices and use in connection with our Site and Service, as well as circumstances under which we disclose information collected from you.

Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.

By accessing the Site and using the Site and Services, you must agree to our Online Terms and Conditions (the ”Terms and Conditions”) posted on the Site. This privacy policy applies to Company’s utilization, gathering and disclosure of Personal Information (defined below) from Registered Users of the Site, as well as from persons who merely visit the Site.

We have implemented this privacy policy as part of our commitment to protecting your personal information. Persons and organizations with permission to use the Service are considered ”Registered Users.” You may view portions of the Site even if you are not a Registered User of the Service.

By submitting Personal Information through our Site or its Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

Where we need to collect personal data by law, or is required to provide you with our services and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we will not be able to provide services to you.

WHAT INFORMATION DO WE COLLECT?

”Personal Information” is data that allows someone to identify or contact you, including, for example, your name, address, phone number, email address, as well as any other non–public information about you that is associated with or linked to any of the foregoing data.

”Non-Personal Information” means data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons.

We collect Personal Information and Non-Personal Information, as described below.

We collect Personal Information as required to offer Services, as listed in the Terms and Conditions, as voluntarily provided by you in the course of correspondence or registration, and as otherwise identified below.

In addition, we collect certain information which cannot be used to personally identify any user, such as anonymous, aggregate or statistical data.

In order to use some Services, you may be required to complete the applicable registration form accessible on the Site. All persons who register are referred to as ”Registered Users.” Some Services may not require registration.

The Company collects and maintains a record of all data provided through such registration forms, e.g. your name, email, mailing addresses, phone number, zip code and password. For example, individual users who desire to order a Product (as defined in the Terms and Conditions) must provide certain contact information, shipping information, billing information and financial information (e.g., a credit card number and expiration date, which will be collected by us or our third-party payment processing service providers).

Each Registered User may be provided a unique username and password that enable access to the Service. We may track the use of those usernames and passwords in order to collect and maintain records of individual transactions conducted through the Services by Registered Users, and those records may be associated with each Registered User’s individual account profile within the Company system. Credit cards are not stored on our site and passwords are not stored in plain text.

We also collect other types of Personal Information that you provide to us voluntarily via cookies, such as your operating system and version, and other requested information if you contact us via email regarding support.

We also collect and maintain records of information that you voluntarily provide to us. For example, we may ask you to participate in a survey, and may ask you to provide Personal Information, such as age, gender or other demographic data.

If you enter into a contest or promotion on our Site, we will collect the information you provide to participate in the contest or promotion. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. However, unless such information is necessary for the Service or required by the Terms and Conditions, we do not require you to provide such information to us.

We collect additional information through the Site and the Service that is not associated with any online account or registration information, and that cannot be used to personally identify you. Non-Personal Information (“NPI”) ordinarily includes aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the Site, or information regarding types of Internet browsers used by Registered Users.

”Cookies” are small files placed on a user’s computer by a Web site in order to facilitate use of that Website. For example, a cookie may contain information about a user’s preferences, so that the Web site automatically complies with those preferences whenever the user visits that Web site. When using the Service, we may create ”cookies” on your computer for purposes of facilitating and maintaining your current user session, and may collect Personal Information using those cookies in order to enable Company to identify you in connection with the Service and to track use of the Service for purposes consistent with this policy.

To make our Site and Services more useful to you, our servers (which are hosted by a third-party service provider WP Engine (http://www.wpengine.com) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

The Site is not directed to children and children are not eligible to use our Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18, and no part of our Site or Service is designed to attract people under 18. If we later learn that a user is under 18, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Site and the Service.

If you decide to invite a third party to create an Account, we will collect your and the third party’s names and email addresses in order to send an email and follow up with the third party. You or the third party may contact us to request the removal of this information from our database.

WHERE DO WE STORE YOUR INFORMATION?

Our Service is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us may be transferred to, and stored in, the United States. By using the Service or otherwise providing us with information, you hereby consent to this transfer.

At times, for orders originating within the EU or UK or being delivered to the EU or UK, we may use third parties located within the EU or UK to process such orders. In so doing, we take steps to ensure those entities will process your information in a manner consistent with this Privacy Policy.

Your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country.

COLLECTED INFORMATION – USE AND DISCLOSURE

The Company uses information collected from the Site and Service in several ways, as outlined in this policy. For example, we use Personal Information as needed to provide Site and Services, to create Accounts and to communicate with Registered Users.

We also use both Personal Information and Non-Personal Information when evaluating ways to improve the Site and the Service. As further described below, in limited circumstances we may disclose collected information, including Personal Information, to certain third parties in connection with providing Services or as required by law. We will not use or disclose collected information in ways different from what is described in this policy unless otherwise required by law.

We also use information collected through the Site and the Service to communicate with Registered Users from whom such information was collected in order to provide promotional materials about us. However, unlike communications which are necessary to provide Services (”Necessary Communications”), promotional communications are optional (”Optional Communications”), and Company will refrain from sending that kind of information to you if you inform us that you prefer not to receive them, as described in more detail below.

Company uses NPI in a variety of ways, including, by way of example, to evaluate the performance of the Site and Service and the general preferences of users, or to generate anonymous statistics for our benefit or for our business partners. Because NPI is entirely anonymous, and therefore can never be used by us to identify you, this policy does not limit our ability to use or disclose Non-Personal Information. We may create NPI records from Personal Information by excluding information (such as your name) that make the data personally identifiable to you.

If we collect information through the Site and/or the Service that you provide to us voluntarily through online forms or surveys, through email communications or by other means, we will treat that information as described above, as applied to both Personal Information and Non-Personal Information.

As a necessary part of providing Services, we may disclose information collected from you as described in this policy. For example, we may disclose certain Personal Information about you to our third-party service providers (e.g., our third-party payment processors), so long as they are only using the Personal Information to provide services to us. If another company acquires our company, business, or our assets, that company will possess the Personal Information collected by it and us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Under certain limited circumstances, we may cooperate with legal investigations and/or we may be subject to legal requirements to disclose information collected through the Site or Services, such as, by way of example, to a court or a governmental agency, and our policy is to provide such cooperation and comply fully with all such legal requirements.

We may also disclose Personal Information to protect or defend the rights or property of Company or users of the Services and/or to investigate any violation or potential violation of the law, this Privacy Policy, or Terms and Conditions. The disclosures contemplated by this paragraph (”Necessary Disclosures”) are necessary if you wish to use the Service. As mentioned above, Company may use and disclose NPI without restriction. If you do not want us to make such Necessary Disclosures, or to use NPI without restriction, you must not use the Service.

We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information (not including your name, address, email address or phone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, go to: www.networkadvertising.org/managing/opt_out.asp.

With our Service Providers, we may share your information with third parties who perform services on our behalf. For example, this may include third-party merchandise vendors, providers of order fulfillment and package delivery services for our products or payment processors. It may also include companies that send emails on our behalf, process subscriptions to our magazine, provide marketing assistance, data analysis or search results. We do not authorize these service providers to use or disclose your personal information except as necessary to perform services on our behalf or comply with legal requirements.

You may opt-out of receiving email marketing communications from us by using the “unsubscribe” link in our emails, or by emailing us at online@harbouroutdoor.com. To opt-out of physical mailings and telephone communications, or to add your name to our do-not-share list, you may email us at the above address or call us at 866-544-8130. We will be sure your name is removed from our list (and the list we may share with third parties) as soon as possible after we receive your request. Please be aware, however, that even after your request is processed, we may, for a time, retain residual information about you in backup and/or archival copies of our database.

If you enter and win a contest or other promotion, you expressly consent to (a) Company providing your Personal Information to the third party providing the prize for the contest or other promotion, solely to provide you such prize and (b) Company publicly disclosing your name, city, state and the fact that you won the contest or promotion. If we will be disclosing additional Personal Information in connection with a contest or other promotion, we will disclose that to you in a separate notice prior to your entering the contest or other promotion. By entering such contest or other promotion, you expressly consent to such disclosures.

OPTIONAL COMMUNICATIONS – CHOICE, OPTING-IN AND OPTING-OUT

Because we respect your privacy, we may from time to time provide certain opportunities for you to indicate your preferences regarding how we use and/or disclose information collected about you from the Site and the Service.

We give you the option of declining any future offers or information about new products, promotions or services and our emails have procedures within them to cancel the receipt of any future mailings. To modify your email and text subscriptions, please let us know by contacting us via mail, email or phone (see “Questions” section below).

Please include your full name and email address associated with your Account and a detailed description of your data request. In some cases, we may not be able to delete your information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Please note that due to email and text production schedules you may receive any emails and text already in production.

We do not maintain responsibility for the manner in which third parties use or further disclose Personal Information collected from you through the Site or Services, after we have disclosed that information to those third parties. However, we do require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us. If you do not want Company to use or disclose Personal Information collected about you in the manners identified in this policy as Necessary Communications and/or Necessary Disclosures, you may not use the Site or any Service.

The Site contains links to other Websites. Please be aware that we are not responsible for the privacy practices or the content of such other Web sites. We encourage our users to read the privacy statements of each and every Web site they visit. This privacy statement applies solely to information collected by us through the Site.

ACCESSING PERSONAL INFORMATION COLLECTED FROM YOU

Registered Users may update or delete Personal Information contained within that Registration Profile at any time, by contacting us via mail, email or phone (see “Questions” section below). Please include your full name and email address associated with your Account and a detailed description of your data request. Subsequent uses or disclosures of information by us will reflect those changes, but we have no ability to update any information previously disclosed to any third party.

Please note that we may be required to keep information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Furthermore, access to Personal Information is physically restricted within our own offices, so that only certain of our employees are granted access to information as appropriate to perform specific jobs and tasks (e.g., performing customer service).

Please be aware that, although we endeavor to provide security for information in our possession and control, no security system can protect against all potential security breaches, and we bear no liability for uses or disclosures of Personal Information or Non-Personal Information arising in connection with the theft thereof. Likewise, Registered Users are responsible for safeguarding the confidentiality of passwords to any Services, and we bear no liability for access to, or use or disclosure of, Personal Information, if such access, use or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a password.

If you have any questions about our security measures, please contact us at online@harbouroutdoor.com

ADDITIONAL CALIFORNIA DISCLOSURES

Under California law, our customers that are California residents may request certain information regarding our disclosure of their personal information to third parties for direct marketing purposes. If you are a California resident, you may opt out of having your personal information shared with third parties for direct marketing purposes, by contacting us via mail or email at:

Mail: Att: Privacy Office Harbour Outdoor 200 Lexington Avenue Suite 713/715 New York, NY 10016

Email: customerservice@harbouroutdoor.com

Please include your full name and email address associated with your Account and a detailed description of your data request.

ADDITIONAL EUROPEAN UNION DISCLOSURES

Harbour Outdoor, Inc (”Company,” “Harbour 1976,” ”we,” or ”us”) are committed to protecting and respecting your privacy. We are established in the United States with a registered office in New York, NY 10016, and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.

European Union (“EU”) Privacy Rights applies solely to residents of the EU and is a part of the Company’s Privacy Policy. This summary lists the rights EU residents have under the GDPR, which takes effect May 25, 2018, and the steps the Company takes to protect those rights:

EU Legal Rights: What the Company Does to Protect Your Rights

The right to be informed The Company is publishing its Privacy Policy, inclusive of this summary, to keep you informed as to what we do with your personal information

The right to access: You have the right to access and review your information.

The right to rectification: If the information the Company holds about you is inaccurate or not complete, you have the right to ask for it be rectified. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.

The right to erasure: Also known as “the right to be forgotten.” If you want us to erase all your personal data, we will do so unless we have a legal reason to continue to process and hold it.

The right to restrict processing: You have the right to ask us to restrict how we process your data. This means we are permitted to store the data, but not further process it. We may need to keep some data to make sure we respect your request in the future.

The right to data portability: The Company must allow you to obtain and reuse your personal data for your own purposes across Services in a safe and secure way without this affecting the usability of your data. This right, however, only applies to personal data that you have provided to us (e.g. the data must be held by us by consent or for the performance of a contract).

The right to object: You have the right to object to our processing of your data even if it is based on our legitimate business interests, the exercise of official authority, direct marketing (including data aggregation) and processing for the purpose of statistics.

The right to withdraw consent: If you have given the Company your consent to process your data, but change your mind later, you have the right to withdraw your consent at any time, and we must stop processing your data.

The right to complain to a Supervisory Authority: You have the right to complain to a data protection or other appropriate supervisory authority (“DPA”) if you feel that the Company has not responded to your requests to solve a problem. You can find a list of DPAs at: https://www.dataprotection.ie/docs/Home/4.htm

HOW TO EXERCISE YOUR RIGHTS

If you want to exercise any of your rights summarized herein, please contact us at: customerservice@harbouroutdoor.com.

Below are the types of lawful basis that we will rely on to process your personal data:

Legitimate Interest: The interest of our business in conducting and managing our business to enable us to give you the best and most secure service, product and experience.

Performance of Contract: Processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation: Processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

If you are situated in the EU and have any complaints regarding our privacy practices as data controller, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance. Please see our contact details below in the section titled “Questions And Feedback.” If you are situated in the EU and have a complaint, please contact us at customerservice@harbouroutdoor.com.

CHANGES TO THIS POLICY

If we change our privacy policy, we will post those changes on the Site so that users are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. We reserve the right to modify this privacy policy at any time, so please review it before disclosing personal information on one of our Websites. If we make changes that materially affect our uses or disclosures of personally identifiable information that we have previously collected from you, we will provide a mechanism for you to opt out of the new use or disclosure.

QUESTIONS

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue:

Mail: Att: Privacy Office Harbour Outdoor 200 Lexington Avenue Suite 713-715 New York, NY 10016

Phone: (646)-692-4226

Email: customerservice@harbouroutdoor.com

ONLINE POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT
By using our site, you consent to our privacy policy.

CHARACTERISTICS OF TEAK

Natural Teak – Our Natural finish highlights the beauty and grain of solid teak. Due to natural variations in the wood, each product and finish may vary slightly. When exposed to sun and rain, the colour of Natural teak will soften to a silvery-grey patina depending on the amount of sun exposure. Newly purchased Natural teak will experience oil surfacing. These areas, which look like a watermark, can be removed by gentle washing. Fabric cushions stained by the natural surfacing of teak oil can be cleaned with a mild soap and a soft brush.

Charcoal Teak – Our charcoal teak is created using a wire brush with a pigment-based finish. Imperfections such as hairline cracks may develop over time. If left uncovered, the finish will fade and wear through, exposing unfinished teak to the elements. Exposed teak will begin to acquire the beautiful silvery-grey patina that is typical of untreated teak. We recommend that these pieces be protected from inclement weather by our furniture protective covers.

CARE AND MAINTENANCE

Use a dry, clean cloth to dust furniture weekly and maintain lustre.

For spot cleaning, spray off any debris with a hose and brush off any dirt or debris with a soft-bristle brush. Spores that create mould and mildew thrive in environments with dirt and moisture. Dry with a soft cloth. To remove stains on finished teak, we recommend gentle sanding in the soiled area with a fine grit sandpaper.

For a more thorough cleaning, mix warm water with a mild dish soap and clean with a soft-bristle brush. Do not use abrasive cleansers. Rinse with water and dry with a soft cloth. Furniture should be thoroughly cleaned periodically and always before storing.

If furniture is in a saltwater environment, rinse weekly to remove all salt.

If furniture is in a freezing environment, thoroughly clean and dry, then store in a dry place such as a garage or shed. Rain and snow will seep into small cracks and fill the wood with moisture and lead to additional small cracks. If storage is not available, furniture should be covered with our outdoor furniture protective covers.

Avoid letting water stand on the surface of your furniture and cushions.

When furniture is not in use for an extended period of time, protect it with our outdoor protective covers. Before covering, furniture needs to be thoroughly cleaned and dried. Cushions should be removed and stored in a dry place if possible.

OUTDOOR FURNITURE HARDWARE CARE

Aluminium furniture should be cleaned periodically using mild soap and lukewarm water. Do not use abrasive cleaners.

If you live in seaside climates or have a saltwater pool, regular (weekly) cleaning with will greatly help remove the concentrated salt deposits that can lead to finish failure.

Outdoor furniture protective covers are recommended if you plan to leave your aluminium furniture outdoors all year. Before placing covers on your furniture, clean any debris with mild soap and water then dry completely with a soft cloth. Trapped debris or moisture can cause surfaces to mould. If you choose to move your furniture indoors, make sure it’s clean and dry and stored in a moisture free environment.

HOW TO CLEAN OUTDOOR CUSHIONS

Our cushions are crafted to provide years of comfort and performance in a variety of climates and conditions. However, after extended or heavy rain, some water may penetrate your cushions’ foam core. If this occurs, stand them on end with the open zipper or seam side down to help drain the water and speed the drying process. Be sure the cushion’s core has completely dried before using.

To clean spills or stains on our solution-dyed fabrics, dilute one cup of chlorine bleach in one gallon of water and test in an inconspicuous area. Saturate a rag or brush in the bleach solution and scrub the entire cushion then rinse well with water and allow to air dry.

HOW TO CARE FOR ETCHED GLASS

Blotchiness – the most common need for care and maintenance
Oil from hands is one of the most common causes of Sandblasted glass losing it’s original crisp look and looking blotchy. Following the below simple cleaning instructions will cure most problems that you will encounter.

Simple Cleaning Instructions:
1. Clean the sandblasted side of the glass with a good quality, non-streaking window cleaner. Spray the glass lightly and then wipe with a clean towel. Lint free terry towels are preferred. Paper towels can be used but many leave fine particles that can be felt if you run your hand over the glass. When the glass is dry, this “paper lint” can usually be lightly wiped off. Never use anything abrasive. Concentrate your cleaning more in the areas that are blotchy. IMPORTANT – Continue lightly drying the glass in circular motions until the moisture disappears. This prevents water lines or water spots. Hard repeated rubbing can start polishing areas of the glass and complicate the problem.

HOW TO CARE FOR OUTDOOR FABRIC

One of the best ways to keep outdoor fabrics looking good is to brush off dirt before it becomes embedded in the fabrics and wipe up spills or clean soon after a stain occurs. The quicker you clean spills and stains, the easier they can be to remove.

Try this first… With a new spill or stain on your fabric.
• Blot (don’t rub) liquid spills with a clean, dry cloth. For oil-based spills, apply an absorbent such as corn starch, then remove with a straight edge.
• Spray on a mild cleaning solution of soap and water.
• Rinse the fabric thoroughly to remove all soap residue.
• Air dry.

HOW TO CARE FOR OUTDOOR UPHOLSTERY

CLEANING REMOVABLE FABRIC

Hand Washing
Soak fabric in a solution of ¼ cup mild soap per gallon of lukewarm water. Use a sponge or very soft bristle brush to lightly agitate the stain. Then rinse thoroughly to remove all soap residue, and allow fabric to air dry.

Machine Washing
Some removable casings can be washed in the washing machine, however consult the furniture manufacturer before removing the casing as cushion construction may vary. To wash, first close all zippers. Machine wash in cold water on the delicate cycle with normal amounts of mild laundry detergent. For severe mould or mildew, add 1 cup of bleach. Allow fabric to air dry.

CLEANING NON-REMOVABLE FABRIC

Prepare a solution of ¼ cup mild soap per gallon of lukewarm water. Use a soft bristle brush to clean, allowing the cleaning solution to soak into the fabric. Rinse thoroughly to remove all soap residue and allow fabric to air dry.

MOULD AND MILDEW STAINS

Outdoor fabrics do not promote mildew growth, however, mildew may grow on dirt and other foreign substances if not removed from the fabric. To remove mould or mildew:
• Prepare a solution of 1 cup of bleach and ¼ cup mild soap per gallon of water.
• Spray on entire area and allow to soak into the fabric for 15 minutes.
• Clean entire surface area with a sponge, clean towel or very soft bristle brush.
• Rinse thoroughly to remove all soap residue.
• Air dry.
For severe mould/mildew growth, bleach quantities may be increased.
It is best to clean the entire surface area of the fabric to avoid water rings and stains.